What the agent handles
- Books hearing tests and fittings
- Speaks slowly and repeats clearly
- Troubleshoots battery and cleaning issues
- Schedules repairs and adjustments
- Explains funding and coverage options
Books hearing tests and hearing aid fittings, patiently walks callers through battery and cleaning questions, and arranges repairs and follow-ups.
CallerMy hearing aid stopped working and I can't hear a thing on my left side. Can you help?
CallerMy wife says I've got the TV too loud. How do I get a hearing test?
CallerHello? Sorry, can you speak up a bit? I'm calling about my appointment.
Warm transfer: If a caller reports sudden hearing loss in one ear, the agent warm-transfers to the audiologist right away instead of booking a routine test.
Hearing tests, fittings and follow-ups