What the agent handles
- Books family doctor appointments
- Answers walk-in hours questions
- Takes prescription renewal requests
- Sends forms and prep instructions
- Screens callers for urgent symptoms
Health and wellness
AI voice agent for Medical and walk-in clinics
Takes appointment requests, prescription renewal calls and walk-in questions so the front desk can focus on the people in the waiting room.
CallerAre you taking walk-ins right now? My son's got an earache.
CallerI need my blood pressure prescription renewed, I've got three pills left.
CallerMy doctor ordered some tests and I don't know if I'm supposed to book them or you are.
Where calls go
ReceptionNursingPhysiciansReferralsLab requisitions
Warm transfer: If a patient calls worried about test results or new symptoms after a visit, the agent warm-transfers to the nurse, and directs anyone describing an emergency to 911.
What it books
Doctor appointments and follow-ups