What the agent handles
- Takes orders by occasion and budget
- Records card messages
- Books same-day and funeral deliveries
- Books wedding consultations
- Confirms deliveries by text
Takes flower orders by occasion and budget, records card messages and delivery details, and handles sympathy and wedding orders with care.
CallerI need flowers delivered to my mom's work today, is it too late?
CallerI'm calling about arrangements for a funeral on Thursday.
CallerIt's our anniversary and I have no idea what to get. Something nice, around seventy-five?
Warm transfer: When a family is arranging flowers for a service and wants guidance, the agent warm-transfers to the lead designer.
Deliveries and wedding consultations