What the agent handles
- Checks food and supply stock
- Takes holds and special orders
- Answers basic aquarium care
- Shares hours and adoption events
- Texts when orders arrive
Answers stock and special order questions on food and supplies, takes hold requests, and fields basic aquarium and small animal care questions.
CallerDo you carry the grain-free salmon kibble in the big bag?
CallerCan you hold a bag for me? I'll be there after work.
CallerMy fish tank went cloudy after I cleaned it, is that normal?
Warm transfer: When a caller is worried about a sick animal they bought from the store, the agent warm-transfers to the store manager.