What the agent handles
- Answers plant stock questions
- Gives basic plant care guidance
- Books soil and mulch deliveries
- Books landscape design consultations
- Takes special order requests
Answers the spring flood of plant stock and care questions, books bulk soil and mulch deliveries, and schedules landscape design consultations.
CallerDo you have any hydrangeas left? The pink ones?
CallerMy new cedars are turning brown, did I do something wrong?
CallerCan you deliver ten yards of triple mix on Saturday?
Warm transfer: When a caller has a plant problem that needs a trained eye, the agent warm-transfers to the nursery manager.
Deliveries and design consultations