What the agent handles
- Checks stock on common items
- Takes contractor orders
- Books job-site deliveries
- Answers yard and store hours
- Takes tool rental questions
Handles the can-you-check-if-you-have-it calls, takes contractor orders and job-site delivery requests, and answers yard hours without tying up the counter.
CallerDo you have any three-quarter-inch plywood left? I need twenty sheets.
CallerCan you deliver lumber to a job site tomorrow morning?
CallerI need a key cut and some paint matched, are you open till six?
Warm transfer: When a contractor calls to open an account or price out a large order, the agent warm-transfers to the contractor desk.
Job-site deliveries