What the agent handles
- Books tee times
- Shares course and cart conditions
- Books lessons with the pro
- Answers membership questions
- Takes tournament enquiries
Books tee times, answers course condition and cart questions, and takes tournament and membership enquiries while the pro shop looks after golfers at the counter.
CallerCan I get a tee time for four around eight on Saturday?
CallerAre carts allowed today? It rained a lot last night.
CallerWe're organizing a charity tournament for about a hundred golfers, who do I speak to?
Warm transfer: When an organizer calls about a tournament or corporate outing, the agent warm-transfers to the events coordinator.
Tee times, lessons and tournaments