What the agent handles
- Books in-home care assessments
- Confirms caregiver visit times
- Explains service types and rates
- Logs schedule changes from families
- Takes caregiver sick calls
Health and wellness
AI voice agent for Home care
Fields calls from families arranging care for a parent, books in-home assessments, and handles the visit changes and caregiver questions that come in all day.
CallerMy mom fell last week and she's coming home from the hospital Friday. We need help.
CallerHi, is Maria still coming at nine tomorrow? Dad's asking.
CallerWhat's the difference between personal support and nursing visits?
Where calls go
IntakeCare coordinatorsSchedulingNursing supervisorHuman resources
Warm transfer: When a family member calls because a caregiver didn't show and their parent is alone, the agent warm-transfers to the scheduling coordinator to find coverage.
What it books
Care assessments and visit schedules