What the agent handles
- Looks up order status
- Explains returns and exchanges
- Answers sizing and product questions
- Emails return labels and instructions
- Logs damaged or missing items
Retail
AI voice agent for Online stores
Gives online shoppers a real voice on the phone for order status, returns, sizing and shipping questions, answered from the store's own policies.
CallerWhere is my order? The tracking hasn't moved in four days.
CallerI ordered a medium and it's way too small. How do I exchange it?
CallerDid my payment go through? I got an error but my card was charged.
Where calls go
Customer serviceShippingReturnsPayments
Warm transfer: When a customer has been charged twice or is disputing a payment, the agent warm-transfers to the payments team.