What the agent handles
- Quotes repairs by model
- Books drop-off times
- Texts when devices are ready
- Explains data recovery options
- Answers repair warranty questions
Quotes screen, battery and data recovery work by model, books drop-offs, and texts customers when their device is ready.
CallerI dropped my phone and the screen's black, but it's still buzzing. Can you fix it today?
CallerHow much for a new battery on a four-year-old laptop?
CallerMy phone went in the lake. Is there any way to get my photos back?
Warm transfer: When a business caller needs urgent data recovery from a failed drive, the agent warm-transfers to the data recovery technician.
Repair drop-offs