What the agent handles
- Books tours and lunch visits
- Explains suites and care levels
- Takes waitlist enquiries
- Relays messages to residents
- Emails suite and service details
Books tours for families looking at senior living, answers questions on suites, care levels and meals, and connects residents' families with the right staff.
CallerWe're looking at places for my father. Can we come see a suite this weekend?
CallerDoes your residence have memory care or is it just independent living?
CallerI've been trying to reach my aunt in two-fourteen, her phone isn't picking up.
Warm transfer: When a family member can't reach a resident and is worried, the agent warm-transfers to the care desk so staff can check on them.
Tours and move-in consultations