What the agent handles
- Books winterizing and spring prep
- Answers inventory questions
- Takes parts orders and special requests
- Schedules new unit walk-throughs
- Books pre-trip inspections
Covers sales, service and parts calls for trailers, motorhomes, sleds and ATVs, including the seasonal crush of storage, winterizing and spring prep bookings.
CallerWe're leaving for the lake Friday and the trailer fridge won't cool. Any chance you can look at it?
CallerDo you still have that side-by-side I saw online last week?
CallerI've never winterized an RV before. Is that something I book or do I just drop it off?
Warm transfer: If a customer calls from the road with a trailer brake or hitch problem, the agent warm-transfers to the service manager right away.
Service, winterizing and sales appointments