What the agent handles
- Collects trip preferences and budgets
- Books agent consultations
- Takes schedule change calls
- Routes passport and visa questions
- Emails itineraries and documents
Takes trip enquiries by destination, dates and budget, books consultations with agents, and handles the schedule-change and document questions that come before departure.
CallerWe want an all-inclusive in February, somewhere warm, for a family of five.
CallerOur flight time changed and now we miss our connection. What do we do?
CallerDo I need a visa for this trip or is my passport enough?
Warm transfer: When a traveller is stuck at an airport after a cancellation, the agent warm-transfers to the after-hours agent.
Travel consultations