What the agent handles
- Books wellness and vaccine visits
- Screens for urgent symptoms
- Takes food and medication refills
- Sends vaccine reminder texts
- Shares after-hours emergency options
Books wellness visits and vaccines, calms worried pet owners, and puts urgent cases like toxin ingestion or breathing trouble through to the clinic team at once.
CallerMy dog just ate a whole bag of chocolate chips. What do I do?
CallerIs Luna due for her shots? I can't remember when we last came in.
CallerMy cat's been sneezing a lot but she seems fine otherwise, should I bring her in?
Warm transfer: If a pet may have eaten something toxic or is struggling to breathe, the agent warm-transfers to a veterinary technician immediately.
Wellness exams, vaccines and sick visits